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The 2020 Financial Institution Crisis Survey

For any organization, experiencing a crisis is inevitable. It will happen. But for a financial institution, the consequences may be extreme – even detrimental. In The 2020 Financial Institution Crisis Study, we identify what...

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Mary York, CEO of York Public Relations, Named a PR Trailblazer by PROGRESS in Lending

Fintech and Finserv crisis expert recognized for latest crisis drill offering, ēgәlGUARD™, designed specifically for financial institutions, mortgage lenders and fintechs ATLANTA, Dec. 16, 2020 – York Public Relations, the only crisis PR firm...

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Mary York, CEO of York Public Relations, Named to Forbes Communications Council For Third Year

Veteran Fintech Crisis expert to continue sharing insights among senior-level communications and PR executives ATLANTA, Dec. 7, 2020 – York Public Relations, the only crisis PR firm dedicated exclusively to mitigating crises for financial...

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Mary York, CEO of York Public Relations, Joins Maine Bankers Association’s Bank Security Conference to Discuss How to Navigate a Crisis During a Cyberattack

Crisis expert discusses current state of cybersecurity, risks faced by banks & how to plan ahead ATLANTA, Dec. 1, 2020 – York Public Relations, the only crisis PR firm dedicated exclusively to mitigating crises...

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Executives must know their members when a crisis strikes

No organization, including credit unions, is immune to a crisis. And the likeliness of experiencing one is increasing. Data breaches and cyberattacks are on the rise. More individuals also started working from home and...

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What Credit Unions Should Know About Mitigating A Crisis In Today’s ‘Cancel Culture’ Environment

It seems we can barely make it a week without hearing of someone or some organization being “canceled.” Credit unions are no longer exempt from this idea of “cancel culture.” Read why in this...

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Five Ways Financial Institutions Drive People Out the Door

Reputational crises are inevitable for any financial institution. But some blunders do more damage than others. Knowing the hot buttons that cause consumers to break up with their provider allows banks and credit unions...

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Nearly One-Quarter of Americans Would Part Ways with a Financial Institution if an Employee was Involved in an Organizational Misdeed

22% of consumers say they would leave a financial institution if an employee was the center of a scandal, such as sexual harassment or fraud ATLANTA, Nov. 16, 2020 – York Public Relations, the...

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Gen Z & Millennials More Likely to Cut Ties with Financial Institution Over Social Media Comments Than Boomers or Gen X

Negative reviews and comments on social media sites may be more offensive to younger generations than older generations, according to new survey ATLANTA, Nov. 11, 2020 – York Public Relations, the nation’s only crisis...

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New Survey Finds That 21% of U.S. Consumers Would End Relationship with Bank After Layoffs or Branch Closures

As megabanks announce layoffs and branch closures, community banks and credit unions ramp up hiring efforts, which could be advantageous in light of new survey results ATLANTA, Oct. 26, 2020 – York Public Relations,...

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